Shipping policy

🕐 Order Processing

All orders are processed within 2–3 business days of purchase. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation email once your order has been dispatched.

🚚 Delivery Time

Once shipped, orders typically arrive within up to 10 business days, depending on your location. Please note that delivery times may vary during peak seasons or due to circumstances beyond our control.

✨ Free & Insured Shipping

We offer free shipping on all orders, with no minimum purchase required. Every order is fully insured from our warehouse to your door — so your new furry friend travels safely, every time. 🐾

📍 Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email so you can follow Flash, Biscuit or Zhu all the way to your door.

❓ Any Questions?

If you have any questions about your order or delivery, don't hesitate to get in touch with our team. We're always happy to help.